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Email Excellence™ |
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Course Description
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| Do your employees waste their own
time and that of others with rambling,
incomplete, or unclear email messages?
If so, this eight-hour email writing training workshop will
provide tips and techniques to save
your organization time on both the sending
and receiving end of communication! |
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| Key Objectives |
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- Use the MADE Format® for organizing
messages quickly and clearly
- Identify essentials for recording
customer interactions in your database
- Select appropriate details
- Make information easily accessible
with easy-to-read, eye-appealing
layouts
- Improve clarity of your messages
with short sentences, specific words,
and clear references
- Identify and correct the ten most
common grammatical errors
- Differentiate between informal,
formal, and pompous styles
- Follow the rules of email etiquette
to create the proper image
- Manage high-volume email
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| Who Should Attend This Email Writing Training Workshop |
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| Anyone who composes email |
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Materials/Texts
Email writing training course participants
will receive the text E-Writing: 21st-Century
Tools for Effective Communication
by Dianna Booher
(Simon & Schuster/Pocket Books)
and job-aids. The participants' own
email samples will serve as class exercises
for practice of the techniques learned.
Class Size
15-20 participants
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| To Schedule This Writing Skills Training Workshop |
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| Call Booher Consultants at 817-318-6000 or
email training@booher.com to
discuss bringing this writing skills training workshop to your
organization. |
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