The SEER Format®: What to Say in Q&A
| Request Presentation Skills Training Information Online | Printer-Friendly PDF Version |
Course Description
The planned part of the presentation goes fine, but what about the Q&A? Do you build or destroy your credibility when you open the floor to questions from your colleagues or customers? Nothing showcases your expertise like the ability to think on your feet and respond easily and credibly to questions. This 4-hour presentation Q&A session focuses on the ten most difficult questions from customers and colleagues, with specific presentation skills techniques to handle each type most appropriately. Presentation Q&A skills training workshop participants will practice and receive critique on their facilitating a question-and-answer session.
Key Objectives
- Organize thoughts quickly and persuasively with the SEER Format®
- State your opinions succinctly and clearly in impromptu situations
- Anticipate questions and prepare clear, credible answers to routine questions
- Identify and respond authoritatively to ten difficult question types
- Retain poise and control the situation despite distractions or hostility
Who Should Attend
Anyone who handles question-and-answer periods in discussions with supervisors, colleagues, or customers
More Booher Publications...
|
Materials/Texts
Presentation skills training participants will receive a copy of the text Speak with Confidence: Powerful Presentations That Inform, Inspire, and Persuade (McGraw-Hill) by Dianna Booher. Job-aid cards are also included.
Class Size
Up to 15 participants
To Schedule This Presentation Skills Training Workshop
Call Booher Consultants at 817-318-6000 or email training@booher.com to discuss bringing this presentation skills training workshop to your organization.
