 |
|
|
Listening Until You Really Hear |
|
|
|
| |
| |
Course Description
|
| |
| This highly interactive 4- to 8-hour
workshop provides participants an opportunity
to test their listening skills and practice
better listening techniques. As a result,
they'll improve job performance and
build stronger relationships. |
| |
| Key Objectives |
| |
- Identify attitudes and habits
that negatively affect message reception
- Gather information through probing
questions
- Verify assumptions and accuracy
- Build rapport through attentive
body language
- Interpret feelings that accompany
facts
- Identify distortions and mental
erasers
- Listen discriminately to persuasive
appeals
- Focus on six essential elements
of hearing instructions clearly
|
| |
| Who Should Attend |
| |
| Anyone who interacts with others on
and off the job |
| |
|
Materials/Texts
Participants receive
handouts of key principles and exercises
to practice each concept. As an option,
they may also receive a copy of Communicate
with Confidence®: How to Say It
Right the First Time and Every Time
(written by Dianna
Booher and published by McGraw-Hill).
Class Size
15-20 participants
|
| |
