|
|
 |
|
|
The Gender Communication
Gap |
|
|
|
| |
| |
Course Description
|
| |
| Miscommunication between genders can
cause stress, strain relationships,
generate mistrust, affect job performance,
and in some cases, even result in lawsuits.
Both entertaining and immediately useful,
this 2- to 4-hour dramatized session
will help participants understand how
22 basic differences in communication
styles either hinder or improve these
cross-gender relationships — with
customers, coworkers, and teammates. |
| |
| Key Objectives |
| |
- Explore gender influences on conversational
misunderstandings
- Distinguish between statements,
questions, and objections and respond
to each more appropriately
- Identify invalid and unstated
assumptions
- Listen to messages as well as
words
- Question others without eliciting
hostile responses
|
| |
| Who Should Attend |
| |
| Team leaders and members, salespeople,
managers |
| |
|
Materials/Texts
Participants will receive
copies of Communicate with Confidence®:
How to Say it Right the First Time and
Every Time (McGraw Hill) by Dianna
Booher. Participant handouts, assessments,
and job-aid cards are also included.
Class Size
To be determined by client objectives
|
| |
|
