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Communicate with Confidence® |
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Course Description
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| This "build-your-own" 8-
to 16- hour workshop provides an opportunity
for participants to identify and practice
communication and interpersonal skills
that build rapport, cooperation, and
loyalty among coworkers and customers.
Depending upon your specific objectives
and schedule, you can select any of
the stand-alone modules for inclusion
in your course. |
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| Modules |
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Establishing a Track Record for Truth:
Credibility
As a Communicator
Conversing One on One: General Communication
Principles
Giving and Receiving Instructions
Listening Until You Really Hear
Resolving Conflict Without Punching
Someone Out
Communicating Across Gender and Cultural
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| Key Objectives |
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- Identify barriers to effective
communication
- Organize and present ideas and
information persuasively and confidently
to influence others
- Gather information through effective
questioning and listening techniques
- Offer and accept both positive
and negative feedback so that it's
usable
- Learn to give and receive clear,
complete instructions
- Resolve conflicts in negative
situations and with difficult people
- Communicate effectively across
gender and cultural lines
- Build confidence, loyalty, and
trust
- Gain cooperation from coworkers
and customers
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| Who Should Attend |
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| Anyone who interacts with others on
and off the job |
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Materials/Texts
Participants will receive
a manual containing key principles and
exercises to practice each concept.
They will also receive the book Communicate
with Confidence®: How to Say It
Right the First Time and Every Time
(written by Dianna
Booher and published by McGraw-Hill).
Job-aids are also included.
Class Size
15-20 participants
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