| Customer Service Interactions
That Improve Customer Satisfaction |
| IBM
- The world’s largest information
technology company |
| |
| Authoritative, Persuasive
Responses to Tough Customer Questions |
| Lockheed
Martin - A global leader in
the design, development, systems
integration, production, and support
of advanced military aircraft
and related technologies |
| |
| “Top of the Mind”
Status with Your Distribution
Chain: Big Dividends |
| Sabre
- A world leader in travel commerce,
providing decision-support tools,
reservations systems, and consulting
services for airlines. |
| |
| Individual Responsibility
for Personal Development: Productivity,
Image, and Results |
| Frito-Lay
- A leader in the convenient fun
foods division of PepsiCo (a world
leader in convenient snacks, foods,
and beverages) |
| |
| Document Models That
Increase Productivity and Improve
Clarity |
| Client
- One of the top ten largest software
companies in the world, a leading
provider of software and services
to enable utility computing |
| |
| Proposals That Sell
Rather Than Tell |
| IBM
- The world’s largest information
technology company |
| |
| Cross-Cultural Communication
to Improve Team Work and Win Contracts |
| Client
- A global provider of business
consulting, systems integration,
and managed services to corporations
and government agencies |
