Have you ever received a text message and wondered if the sender was being sarcastic rather than serious? Or have you ever hung up the phone and thought about the time you could have saved by texting instead of talking? Sometimes the way you communicate can be just as crucial to understanding as the words [...]
Customers communicate dissatisfaction—one way or the other. You’ll generally come out ahead if they tell the problem to you directly rather than to the rest of the world. Here’s what happened to United Airlines when they ignored Dave Carroll’s efforts to communicate the problem about his damaged guitar. On the other hand, here’s what happens [...]
Levi Johntson must have texted a powerful apology to Bristol Palin. After going on TV and talk radio across the country for the past 18 months to bad-mouth her family, that apology sealed him his engagement—and, according to some media rumors, an upcoming reality TV show. Whatever. My point? Situations calling for a public apology [...]
