People never outgrow their need to be persuasive. Salespeople have to persuade customers to buy. Customers have to persuade salespeople that the time they are investing in servicing their accounts will pay off over the years. The entry-level employee hopes to persuade the manager to approve a raise. The manager wants to persuade the CEO [...]
An effective elevator speech either confirms or destroys your image as an executive — not to mention affecting your results. It should be brief (15-30 seconds), pithy, quotable, listener-focused — and should appear to be off the cuff. Your elevator speech tells people what you do, who you do it for, and what benefit you [...]
You’ve heard this old adage: Never call “Help” in a crowded street while trying to explain a problem to passersby. People will simply ignore you, mistaking you for a crank, a crackpot, or a crook. Instead, the police advise you to yell, “Fire.” A short shout that appeals to self-interest gets attention. The same proves [...]
Everybody does it. But not a lot of people do it well. Yet it’s really not all that complicated. You lock hands; you drop hands. But two people can communicate a great deal that way: A handshake can say, “I trust you.” “I don’t trust you.” “I like you.” “I don’t like you.” “I fear [...]
Dianna Booher shares several suggestions on building rapport to establish authentic, lasting connections. Dianna Booher Dianna Booher works with organizations to increase their productivity and effectiveness through better communication: writing skills, presentation skills, interpersonal communication, and client communication. An expert in executive communication and keynote speaker, she is the author of 46 books, published in [...]
