Cindy, a former employee at our company, could plow you down flatter than a Mack truck before she ever realized you were standing in her path. It wasn’t that she had it in for you for some reason; it was just that some mornings Cindy had places to go and people to see. “Good morning,” [...]
Recently, a reader wrote because he was concerned about his style and wanted to change its effect on others and the resulting consequences for himself: Dear Dianna: I would like to learn to improve or change my demeanor, intonations, mannerisms and style of communication. I received some feedback that I need to be “softer,” maybe [...]
