It’s rare that people communicate with the intention to offend others. They do it because they lack awareness. But that doesn’t excuse the poor use of language any more than the poor judgment of a mother who decides to leave her sleeping toddler in the car alone in 105 degree heat while she has lunch [...]
Ask lawyers, engineers, or systems analysts which creates the most frustration and failure—the technical part of their job or dealing with people? They’ll agree on the latter. Technical competence is a given or you couldn’t get past the gatekeepers and screeners. Communicating about that technical work is your basic business act. How well you do [...]
“It’s not polite to sing at the table.” Although my mom taught me that rule of etiquette as a child, it never made much sense to me. Actually, if the truth be known, I’m betting that many a mom sang as she flew “airplanes” disguised as spoons into her petulant preschooler’s mouth. On the other [...]
At some point in their career, nearly all successful professionals either realize better communication skills can increase their ability to lead more effectively––or understand that poor communication is limiting their influence and results. Like fitness, better communication becomes a life-long pursuit. That’s the why behind my book, Communicate with Confidence! How to Say It Right [...]
