“I’m just about to go into a meeting,” somebody says to you. Do they mean “with people down the hall” or “with people in Beijing and Biloxi?” With no definitive studies on the issue, my guess is that we have as many teleconferences today as face-to-face meetings. But attendees often leave teleconferences with far less [...]
#10—An expression of gratitude would give you something to tweet about this Thanksgiving season rather than delayed flights, leftover turkey, or your loud-mouthed Uncle Harvey. #9––A poem, song, quote, or rap of gratitude will generate more feedback as a blog, Facebook post, or YouTube video than a complaint about your workload or ingrown toenail. #8––Thanking [...]
Forget trying to fake your face. You can’t do it. Not according to Dr. Paul Ekman, who has been studying facial expressions for more than 40 years among cultures all over the world. (You may have seen the TV series Lie to Me, which is based on his work.) Facial expressions are created with [...]
Someone has said, “The measure of your ability to communicate is the results you see.” While that’s a provocative statement, I don’t agree. Certainly it’s true that if you don’t get your message across to the listener, you haven’t really communicated. But unless you as speaker are the only one who cares, the process of [...]
Personal presence involves more than mojo and managing first impressions. Your presence involves your physical, mental, and emotional essence, as well as character. It encompasses what others think or feel about you, based on their interactions with you over time. When that feeling turns out to be favorable, you earn trust and credibility. As others [...]
