Communication Challenges for Leaders of the Future—Part 3: Fast But Flexible
At a recent speaking engagement, the agent who’d booked the event attended my keynote. Afterward, we chatted as we headed across a skywalk for lunch.
She was texting as we walked. “Sorry, but I’m trying one more time to get ahold of this speaker. I’ve got a client wanting to book him, and I’ve sent him six text messages this morning already. He’s just not responding. He’s probably out speaking and planning to email me tonight. Or worse, he’s leaving me a voicemail back in my office! I’m not in my office to get voicemails! This older generation just doesn’t understand the expectation for speedy responses.”
Later, I shared that conversation with a group of leaders. The first response was, “But there’s grave danger in such speedy responses. Often decisions made in the moment aren’t based on integrity. You need time to consider the ramifications of ethical issues.”
Different generations in the workplace have different communication habits regarding speed of communication and the perception of responsiveness. Can you afford to guess what your customers and colleagues expect?
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