What will be critical to successful leadership in the future? That was the question posed to me and four other authors (Ken Blanchard, Marshall Goldsmith, Jim Kouzes, and Jack Zenger) as panelists this past week at the American Society for Training and Development International Conference and Expo. From my own consulting experience and from responses on [...]
Watching reporters on the TV news can be a good learning exercise—in what NOT to do. They stick a microphone in the face of a flood victim and ask, “What does it feel like to lose your home and all your priceless possessions?” (Are they expecting, “It feels great”?) They ask a teen whose father has just [...]
The American Society for Training & Development will hold its annual conference May 22-25, in Orlando, Florida. This premier event for workplace learning and performance professionals will welcome 8,000 attendees from more than 70 countries. If you’re one of them, I hope to see you at one or more of these events: AUTHOR BOOK SIGNING [...]
Our consumer culture loves new things. We thrive on the latest trends, gizmos, and gimmicks. But sometimes the right message for the moment resides on your bookshelf or eReader inside the pages of a classic written a hundred years ago. As you aim to communicate with your audience, don’t always assume that you need to [...]
Whether blogging or tweeting, think tour guide. Consider past situations when you’ve been fortunate enough to have an experienced tour guide—possibly through the Smithsonian, the Louvre, or a historic center of interest. A guide doesn’t just function as a sign post: “Here’s an eighteenth century military uniform.” “There’s the kitchen.” “Turn left and then walk straight ahead and you’ll [...]
