It’s bad enough to dial a “customer service” line and have to listen to a menu of seven options. But it’s even more irritating to get to the end of those seven options, and realize that you have to listen to them again because you can’t remember the direction by the time you get to the end of the spiel.
Last week my dad checked into the hospital for a routine heart catheterization. I say “routine” because he’s had his share of them since having two heart attacks and a pacemaker implanted more than two decades ago. The out-patient procedure typically goes something like this: The cardiologist shoots the dye through the heart to check for [...]
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In honor of Administrative Professionals week (April 18-24), consider those who support you behind the scenes and maybe even represent you “on the front lines” as well. Although lunch and a gift card once a year is a nice touch, here are some ways to communicate your appreciation throughout the year: Ask for her input [...]
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No worries. I’m not about to ask you to enter the confessional and own up to your worst sins. We’re going to talk only about the ones that surface when trying to write important documents: Those sales proposals that could win a big contract. That report that outlines what you’ve accomplished for the quarter. That [...]
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Email threatens to engulf us. Yet it’s also a boon to productivity if used efficiently. The key to making it a productivity booster rather than drain lies in a few time-saving tips I’ve discovered along the way. 1. Post It and Provide the Link or Attachment As a writer and speaker, I get the same [...]