Bad news breaks on the horizon all too often––whether announcing layoffs, informing Jack he won’t get the promotion, or telling the department that they’re likely to have a cap on salary increases for the next two years. The good news in delivering bad news? Straight talk in tough times can build bridges in ways that [...]
Our operations manager posted an ad on Craigslist last week for an administrative assistant. Within two days, we had more than 200 applicants. Encouraged at the pool of talent to select from, we plowed through the résumés, sorting into the typical “yes,” “no,” or “maybe” piles based on five key criteria: experience as an admin [...]
This tweet from a colleague trapped on an airplane just popped up on my TweetDeck: “2 [airline] trips in a week. Hands down the rudest, stupidest policies in the industry. Not that their leaders notice nor care. No more 4 me.” Tomorrow there’ll be another complaint—well-deserved or not. We hear often that customers have high [...]
The newswires are a buzz today with Letterman’s confessions last night to his studio audience about his sexual indecretions with staffers on his show. He opened the atypical serious monologue with this lead in: “Do you wanna hear a story?” The audience bit with the usual lighthearted anticipation, thinking he was about to launch into some [...]
