CIO Puts Email Users on a Diet: Organization Gets Leaner
CIO Tony Murabito, of Cubist Pharmaceuticals, got an earful this year when he surveyed his employees about their IT systems. Typically, employee comments focus on IT issues. This year, they focused on email irritants. One respondent’s comment summarized many: “Let’s blow up the Reply-to-All key!”
If you’re equally annoyed at your coworkers for cluttering up your inbox, you may want to adopt this CIO’s goal: Cut the number of emails blocking productivity by 25 percent.
How did he do it? He put these principles in place:
- Stop using your email inbox as a document-management tool.
- Stop sending superfluous email like “thanks” and stop copying people who don’t need to know and don’t care.
- Route certain emails, like Google alerts or certain ezines, to subfolders rather than your inbox.
For all 8 of the action items he mandated throughout the organization (and that we highly recommend to all our clients), you may want to take a look at my full interview with Mary Pratt, of ComputerWorld.co.nz.
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