Booher BanterBusiness Communication Consultant

For tips on communicating with employees during this challenging economy—and in fact, during any tough time—check out Gloria Lau’s column in Investor’s Business Daily.  My main point in her interview with me was that just because employees don’t ask questions about what’s happening in the economy as it relates to their company and their jobs doesn’t mean they don’t HAVE questions.  So the challenge to managers and supervisors is, How do you keep the lines of communication open?

Here are some tips from both my interview and that of Chicago-based communication consultant Stacey Hanke:

• List five pieces of information you’ve heard from your staff this week.  If you can’t, you haven’t been listening.
• Confirm or deny rumors rather than letting them run their course. Set the record straight.
• Give state-of-the-union messages periodically.
• Encourage questions.
• Deliver difficult messages in a calm, confident tone.

For more tips, read the complete article.

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