Bad grammar is like bad breath—even your best friends won’t tell you. A reader recently wrote me: “A member of my team really struggles with grammar when he verbally communicates. What’s weird is his writing skills are okay. Also, he talks in a monotone. I’ve coached him on adding a little vocal variety when he [...]
Couldn’t have said it better myself. Although I’ve been paying the bills for almost three decades as a communication consultant and book author, John Baldoni, best-selling author of Leadership at Work, beat me to it in his review at Harvard Business Publishing. He beautifully and briefly extolled the writing and shaping of the massive report recently released by [...]
It’s odd that aggressive people never realize they’re being aggressive in their communication style. Ask them, and they’ll tell you they’re just being “frank,” or “telling it like it is,” or “being realistic” or “telling the honest truth that everybody else was thinking.” A quick definition: assertive communication involves expressing yourself confidently while allowing others [...]
I just returned from speaking at the Society of Human Resource Management (SHRM) 60th Annual Conference and Exposition in Chicago. SHRM is the largest human resource management association in the world, and this year over 13,000 attended the conference! On the way to my mega-session, “10 Communication Strategies Every Leader Needs to Know,” I grabbed [...]
