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Home» 2008 » May

The Power of Communicating Concern: Somebody Should Tell the Airlines

Posted by Dianna Booher - May 23, 2008 - Communication—Interpersonal
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While I was hostage at the airport yesterday, waiting on my cancelled 4:30 flight, then waiting for my rebooked 9:05 flight, which then finally left at 10:50 (argh), I couldn’t help notice how airline agents handled the disgruntled travelers.  Some do well.  Others have difficulty offering an outright apology—an expression of “We’re concerned because we [...]

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Read More airlines, cancelled, communicating concern, delayed, Dianna Booher, explanations, Voice of Authority

Clogged Communication Channels: Are They Marring Your Image?

Posted by Dianna Booher - May 15, 2008 - Communication—Interpersonal, Communication—Sales, Email Hints, General Communication, Personal Productivity
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Last night I was working late at the office, when a call came in to my extension.  Thinking it might be one of our consultants stuck in an airport, victim of a cancelled flight somewhere, I answered.  The stranger on the phone responded, “Uh, …oh, …it’s you.  I, well, I didn’t expect you to answer.  [...]

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Read More communication clog, Dianna Booher, email, Houston Chronicle, junk mail, L.M. Sixel, marred image, phone manners, productivity tools, Regis Philbin, voicemail

Mixed Messages: Attitude or Gratitude?

Posted by Dianna Booher - May 6, 2008 - Communication—Interpersonal, General Communication
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Attitude.  You see it a lot lately with politicians, pastors, or parents—especially when their kids get disciplined at school against their wishes.  Toss mixed messages and strong personalities into the pot, and you’ve got boiling conversation ready to blow and overflow. Take yesterday, for example.   The caller says to me, “We’ve got a group here [...]

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Read More attitude, communication skills, contradictory, customer always right, Dianna Booher, gratitude, mixed messages
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