Email Communication Tips Hit the NY Post
The New York Post referenced one of my books, E-Writing, published by Simon & Schuster/Pocket Books, in the July 17 "@Work" section in Danielle Stein’s column, "Shooting the Messager."
My bullet point in the article reminds businesspeople that some issues are simply not appropriate for email—EVER. Salary issues, critiques on colleagues, and reprimands are better presented in a face-to-face dialog, not in a written format that 1) adds more weight to the issue, and 2) allows another person to brood about an unintended message they read "between the lines."
As a matter of fact, on March 30, 2006, I used this space to list my version of "Ten Topics You Should Never Put in an Email." The list included, among others:
Racial or gender slurs (Surely not in this century!)
Product or service liabilities (Opponents can subpoena your emails as evidence that you were aware of problems and ignored warnings.)
Competitor untruths (See you in court.)
Gossip about colleagues (Even the most innocent “news” can strike people the wrong way. If they want it told, they’ll tell it.)
Sloppy writing (Clear writing reflects clear thinking. The opposite is also true. Your image may depend on daily informal email more than on formal documents.)
Humor—particularly sarcasm and tongue-in-cheek
Click on "Email Hints" under my Categories section for the full article.
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