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Home» 2006 » May

Cosmic Question: Why Doesn't Management Talk to the Rank and File?

Posted by Dianna Booher - May 31, 2006 - Uncategorized
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Only about one-third of employees at a typical company are fully engaged at their jobs, according to a recent survey by Right Management Consultants, a Philadelphia-based career transition and organizational consulting firm (www.right.com).  Their study goes on to report that in 28 percent of the 336 companies polled, management communicates its business strategy only with [...]

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Email Matters: What’s a Typo or Ten?

Posted by Dianna Booher - May 15, 2006 - General Communication
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Am I the only one on the planet who still cares about proper grammar, spelling, sentence structure, and clarity?  I see the whole issue as one of attitude—an attitude of attention to detail and commitment to quality.  Actually, just so I can sleep better at night, I took a scientific poll at the hair salon [...]

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Is Your Communication Style Persuasive—Or Just Off-Putting?

Posted by Dianna Booher - May 12, 2006 - Communication—Oral
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After speaking this week to the International Conference and Exposition of ASTD (American Society of Training and Development), several attendees dropped by our tradeshow booth to talk to staff there.  One staff member commented on his reaction to two particular conversations that followed one right after the other: The first attendee, identifying himself as a [...]

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Beware the Blank Stare: Clarity in Communication

Posted by Dianna Booher - May 9, 2006 - Communication—Written
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I just witnessed this scene again today:  A colleague sprinted down the hall waving an email in her hand.  “What are you saying here—I don’t get it?”   The writer of the email provided the missing detail, re-explained the situation, and clarified using a more specific phrase than the vague one in the original document. “Oh, [...]

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Humor & Humility Win the Battle of Words

Posted by Dianna Booher - May 3, 2006 - Communication—Oral
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No matter whether people agree or disagree with President Bush’s political positions, they typically admire his self-deprecating humor and the humility it represents.   At his recent Washington correspondents dinner, that ability to poke fun at himself seemed to be one thing the media responded to favorably.  Bush even brought along his "double,” comedian Steve Bridges, [...]

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Poor Internal Communication Always Shows Up as Poor External Communication

Posted by Dianna Booher - May 1, 2006 - General Communication
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As administrator of our company’s 401K plan (in the absence of our general manager), I needed to renew our ERISA bond—the bond the law requires that guarantees the company doesn’t tamper with the employee retirement funds. So here’s what happened… I call the brokerage house that set us up with the mutual fund company that [...]

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