What do popular movies have to tell us about communication—and the pitfalls of miscommunication? Join me for my sessions at ASTD 2006 ICE (the American Society of Training and Development International Conference and Exposition) on May 7 at the Dallas Convention Center. I’ll be speaking from noon to 1:15 in Room C-146, followed by an [...]
The great people at Leadership Excellence Magazine published one of my articles in their May issue: Praise Principles—Release Peak Performance. Directed to the business environment, this article describes how to deliver heartfelt praise in day-to-day situations to improve morale and performance. I also included two important facets of receiving praise that alleviate awkward exchanges. To [...]
Do you dread walking into the C-suite to make a presentation? When there, do you have the impact you intend and deliver the value the executives there expect? I’ll be leading a seminar on May 2 in Chicago (8:30 to 5:00 at the Hyatt Regency Chicago, 151 East Wacker Drive) providing ten strategies for communicating [...]
Complaining takes little effort and less etiquette. But to complain and get the results you want takes skill. Before I give you specific guidelines to get results, let me show you what NOT to do. Here’s an email a colleague sent to his corporate headquarters: “I will call you later but I want to say [...]
Fox’s top-ranked reality show, American Idol, runs the gamut of contestants—from Wall Street “suits” to hicks from the sticks. And a big part of their popularity comes from how much their viewing audience identifies with them. But when it comes to those sitting in the boardrooms making decisions on hiring, promotions, budgets, they’re looking for [...]
Use the fields below to subscribe to my Communication Tip of the Month e-newsletter and receive my best ideas on improving communication at work, at home, and in all phases of life. The "CommoTip" (as we call it around the office) includes a current list of upcoming Booher seminars and workshops around the country. Just [...]
If you are like me, you value ideas from great speakers and authors like Zig Ziglar, John Maxwell, Jim Rohn, and Brian Tracy. If you’re always on the lookout for ways to grow both personally and professionally, then you may be interested in the following new series. I am personally involved in an audio subscription [...]
Q. What do these sentences have in common? Less than half of our agents have a degree. Jerome has less credit cards than I do. Su Lin has fewer patience than I do with whiners. He has less problems than I do. Less than twenty of the cars were damaged. A. They’re all incorrect. Here’s [...]
Finally! Stats to prove my point! I’ve been on my soapbox for 25 years about using informative subject lines—whether memos, letters, or email (well, give or take a few years on the email). Opening up Entrepreneur’s April 2006 issue, I find the article “The E-mail Effect” regarding consumer habits in email campaigns (source of the [...]
Like food, fashion, and fitness, language changes. To acknowledge change is not to discount grammar rules. Grammatical errors muddy your message and mar your image. But as long as the language is still spoken, new words move into our language to convey new concepts. Worn-out words fall into disfavor and become archaic. Some changes, however, [...]
