Delivering Bad News
Bad news. You hear it every night on network TV from around the globe. So is it any different when bad news involves you in your workplace? Let’s get specific here:
According to a recent study by the International Association of Business Communicators, only 37 percent of companies actually deliver bad news in face-to-face meetings.
How Companies Deliver Bad News
E-mail: 28%
Face-to-face meetings with supervisors: 19%
Face-to-face meetings with senior leadership: 18%
Letter or memo from company executives: 12%
Employee website: 8%
Teleconference or videoconference: 6%
Company newsletter: 4%
The worse the news, the more effort should go into telling it—face to face. Employees should expect more from their leaders. Fair or foul weather, leaders communicate both celebratory and critical messages. That’s what leadership is all about.
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