Standing in the airport today on the way to another keynote (story of my life today: standing in airport lines), I overheard this one-sided conversation between salesperson and client. How do I know he was in sales? Read ahead for the give-away phrases: Trite: “Let me share with you….” Translate it: “Here comes the [...]
Ask any ten people if they know of someone who has been terminated or an organization that has been hauled into court over an email, and at least one can cite person and case. The story usually has an unhappy ending. Here are the no-no’s: 1. Negative comments about upper management (Even if “deleted,” [...]
Bad news. You hear it every night on network TV from around the globe. So is it any different when bad news involves you in your workplace? Let’s get specific here: According to a recent study by the International Association of Business Communicators, only 37 percent of companies actually deliver bad news in face-to-face meetings. [...]
Words mean something. Now that might seem obvious. But how many times have you heard this comment in a meeting or even during a formal sales presentation: “Well, I think it’s just a matter of semantics.” Of course it is! And therein lies the problem. Take this whole issue now before Congress: What to do [...]
What a brain-trust gathered in our Booher Learning Center for the last 3 days at the Get Your Book Published event here in Dallas. At the end of the 3-day workshop, all attendees reported that they were leaving with more than 75 percent of their next book proposal ready to go to an agent—and then [...]
Today I begin my three-day publishing workshop for a small group of authors. I am so excited about this event, and I am privileged to share my publishing experience with this audience of writers. I hope to see every participant on the best-seller list, and soon. I’ll fill you in later about how the workshop [...]
